Legal

Terms of Service

Last updated: October 23, 2026

These Terms of Service ("Terms") govern your access to and use of the Point Bound website at https://point-bound.com (the "Site") and your engagement of Point Bound's award travel research services (collectively, the "Services"). These Terms are a legal agreement between you and Kyle Burrows, doing business as Point Bound ("Point Bound"). Please read them carefully.

1. Acceptance of Terms

By accessing the Site or purchasing the Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, do not use the Site or purchase the Services.

2. Eligibility

You must be at least 18 years old to purchase the Services. By using the Site or engaging the Services, you represent that you are at least 18 years of age and have the legal capacity to enter into this agreement.

3. About Point Bound

Point Bound provides personalized award travel research to help individuals use their existing points and miles more effectively.

Point Bound is not an airline, bank, lender, credit card issuer, loyalty program operator, travel agent, travel insurance provider, or government agency. Point Bound is not a licensed travel agent or seller of travel. Point Bound is not owned by, endorsed by, or an agent of any airline, bank, credit card issuer, or loyalty program. Point Bound may participate in affiliate programs, as described in the Advertiser Disclosure.

4. Award Travel Research Services

Point Bound's award travel research service identifies available award flight options based on the points, miles, and travel details you provide. You acknowledge that:

• — Research and recommendations are based on information you supply. Inaccurate or incomplete information may result in unsuitable recommendations.
• — You are responsible for completing, confirming, and paying for all bookings and points transfers. Point Bound does not book travel, transfer or move points, hold or ticket seats, or log in to any of your accounts, and will not do so on your behalf.
• — Point Bound does not control award availability, pricing, schedules, transfer timelines, loyalty program rules, taxes, fees, cancellations, or changes imposed by airlines or loyalty programs.
• — Award availability and pricing may change at any time, including between Point Bound's delivery of research and your attempted booking.
• — Point Bound cannot guarantee any particular redemption, itinerary, cabin class, savings amount, or travel outcome.

Elite and Pinnacle Monitoring

If no suitable award-flight option is available during the initial search, Elite and Pinnacle include continued monitoring for a limited period (the "monitoring period"): up to 30 calendar days for Elite and up to 90 calendar days for Pinnacle, starting on the date Point Bound tells the client that the initial search did not find a suitable award-flight option (the "monitoring start date"). Monitoring is limited to the destinations, travel dates or date range, cabin, number of travelers, and other criteria agreed upon at the beginning of the search. Explorer does not include monitoring. Elite and Pinnacle monitoring as described here applies to requests Point Bound accepts on or after October 16, 2026. Earlier requests are governed by the Terms in effect when they were accepted.

Point Bound will notify the client when an appropriate flight option meeting the agreed criteria is identified and available to book. Award availability can change at any time, so availability at the time of notification and successful booking cannot be guaranteed.

Monitoring ends when the earliest of the following occurs:

• — An appropriate bookable flight option meeting the agreed criteria has been identified and provided to the client;
• — The monitoring period expires;
• — The requested travel date passes;
• — The client books another option; or
• — The client asks Point Bound to stop monitoring.

Changes to the original destinations, dates, cabin, number of travelers, or other search criteria may require a new search or an additional fee. Monitoring beyond the monitoring period is not included unless Point Bound and the client agree to an additional service.

For purposes of this service, an appropriate bookable flight option meets the agreed search criteria, is available to book with points or miles when Point Bound identifies and provides it, and is reasonably consistent with the requested route, dates or date range, cabin, and number of travelers. Point Bound identifies and provides options but does not control airline award inventory or guarantee that the client will complete the booking before availability changes.

If Elite or Pinnacle monitoring ends because the monitoring period expires or the requested travel date passes without an appropriate bookable flight option being identified, the client owes only the $50 deposit and no remaining fee is charged. If the client has paid more than $50, Point Bound will refund the difference. If monitoring ends early because the client books another option or asks to stop, the client owes only the $50 deposit and no remaining fee is charged.

5. Customer Responsibilities

You agree to:

• — Provide complete, accurate, and timely information relevant to your request.
• — Independently verify all passenger names, travel dates, routes, airports, traveler information, passport validity, visa requirements, health requirements, and entry requirements before booking or traveling.
• — Review the relevant terms of any airline, credit card issuer, bank, or loyalty program before making decisions based on Point Bound's research or recommendations.
• — Make all final booking, travel, and points-transfer decisions independently and at your own risk.

6. Points Transfers

Points and miles transfers are frequently irreversible. Transfer ratios, transfer bonuses, and processing times may change without notice. You must independently verify award availability and confirm all account details before initiating any transfer of rewards. Point Bound is not responsible for transfers made based on research that has since changed or for any transfer made in error.

7. Travel Documents and Risks

You are solely responsible for ensuring you hold valid passports, visas, health documentation, and any other travel documents required for your itinerary. Point Bound is not responsible for travel disruptions, flight schedule changes, cancellations, missed connections, denied boarding, denied entry, or any actions taken by third-party carriers, loyalty programs, or government authorities.

8. Fees, Deposits, and Payments

Initial Deposit

Round Trips

A round trip is two one-way awards, and each direction is charged its own tier fee. A $50 deposit applies to each direction ($100 for a round trip), and each deposit is credited toward that direction's fee. If an appropriate bookable flight option is found for only one direction, the client owes that direction's fee and only the $50 deposit for the other direction; no remaining fee is charged for the direction not found. Each direction is researched at its own tier. For Elite and Pinnacle, each direction is monitored separately, and monitoring for a direction ends when that direction's requested travel date passes or its monitoring period expires, whichever is first. Wherever these Terms or the Refund Policy refer to the $50 deposit, the remaining balance, or what the client owes when no option is found, they apply to each direction separately. This applies to requests Point Bound accepts on or after October 20, 2026; earlier requests are governed by the Terms in effect when they were accepted.

Remaining Balance

The remaining balance is the tier fee minus the $50 deposit: $49 for Explorer, $149 for Elite and $249 for Pinnacle, per one-way award. The remaining balance is due after Point Bound sends the research preview and before full itinerary details are released. The amount and payment method will be confirmed with the preview.

Research Preview and Release of Details

When research identifies a workable award option, Point Bound will send the client a preview showing the route type (nonstop or one stop), cabin, approximate departure window, points cost and estimated taxes and fees, and which of the client's points can be used. Full itinerary details, including airline, flight numbers, exact dates and times, loyalty program, and transfer and booking instructions, are released only after the remaining tier fee is paid. The client may choose not to pay the remaining fee; in that case the full details are not released and only the $50 deposit applies. Award availability can change at any time, including between the preview and payment. If a paid-for option is no longer available before the client can book it, Point Bound will look for a comparable option until the earlier of (a) the client's requested travel date or (b) the end of the client's monitoring period: 30 days for Elite or 90 days for Pinnacle, counted from the monitoring start date or, if monitoring never started, from the date the client paid the remaining fee; or 7 days from that payment date for Explorer, which has no monitoring. If Point Bound can't find one in that time, it will refund the remaining fee the client paid beyond the $50 deposit.

How Point Bound Makes Money

Point Bound earns money from the research fees described in this Section 8 and may in the future also earn commissions from credit card issuers or affiliate networks if a person is approved for a card through a paid link. Point Bound doesn't currently use paid links; if it does in the future, they'll be labeled "Paid link" as described in the Advertiser Disclosure, and they will never appear in trip proposals, PDFs, or emails. Card suggestions are separate from the paid flight research and are optional; the client can opt out of card suggestions on the request form (by answering "No" or leaving that question blank) or by emailing Pointbound.kyle@gmail.com, and opting out does not change the research, the results, or the fee. No commission or other fee is added to the client's research fee. Commissions do not influence the flights Point Bound researches, recommends, or ranks. Point Bound does not book travel, apply for credit cards, or transfer points for the client; the client decides whether to apply for any card and applies directly with the issuer, which alone decides approval and terms. Card information is general information, not financial advice.

9. Refund and Cancellation Policy

Point Bound's full refund and cancellation terms are set out in the Refund and Cancellation Policy, which is incorporated into these Terms by reference. By purchasing Services, you acknowledge that you have read and agree to the Refund and Cancellation Policy.

10. Intellectual Property

The Site and all of its content — including text, graphics, logos, the Point Bound name and branding — are the property of Point Bound and are protected by applicable intellectual property laws. You may not copy, reproduce, distribute, or create derivative works from any part of the Site without our prior written permission.

Research, itineraries, and other deliverables prepared for you as part of a paid service are provided for your personal travel planning use only. You may not resell, distribute, or publish those deliverables without our prior written consent.

11. Third-Party Websites and Services

The Site may contain links to or references to third-party websites, airline booking portals, loyalty program sites, and credit card issuer websites. Point Bound does not control those sites and is not responsible for their content, accuracy, availability, privacy practices, or policies. Links do not constitute endorsement of those sites or their services. Point Bound doesn't currently use paid links. In the future, some card links may be paid links; if so, they'll be labeled "Paid link." See the Advertiser Disclosure.

12. Disclaimers

THE SITE AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. POINT BOUND DOES NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

Nothing in these Terms limits any consumer warranty right that cannot be waived under applicable law.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, POINT BOUND'S TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE TOTAL AMOUNT YOU PAID TO POINT BOUND FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM IN THE TWELVE MONTHS PRECEDING THE CLAIM.

POINT BOUND SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST SAVINGS, OR COSTS OF SUBSTITUTE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THESE LIMITATIONS, SO THEY MAY NOT APPLY TO YOU IN FULL.

14. Indemnification

You agree to defend, indemnify, and hold harmless Point Bound and its owners, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorney's fees) arising out of your use of the Site or Services, your violation of these Terms, or your violation of any applicable law. This indemnification does not apply to claims caused by Point Bound's own negligence or misconduct.

15. Right to Refuse or Terminate Service

Point Bound reserves the right to refuse or terminate service, at its discretion, for any of the following reasons:

• — Fraud or attempted fraud
• — Abuse of the Site or Services
• — Unlawful conduct
• — Failure to make required payments
• — Harassment or threatening or inappropriate behavior directed at Point Bound
• — Providing materially inaccurate information that affects Point Bound's ability to deliver the Services

If Point Bound declines a request, or determines that it cannot provide the purchased service, for any reason other than those listed above, Point Bound will refund the $50 deposit. Finding no usable award space is not a failure to provide the service; in that case Explorer requests owe only the $50 deposit. Elite and Pinnacle requests owe only the $50 deposit, and no remaining fee is charged, if monitoring ends because the monitoring period expires or the requested travel date passes without an appropriate bookable flight option being identified. Any amount paid beyond the deposit is refunded. If Point Bound cancels a service after work has begun, for any reason other than those listed above, Point Bound will refund amounts attributable to unperformed work.

16. Governing Law

These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-law provisions, subject to any mandatory consumer protection laws that may apply in your jurisdiction.

17. General Provisions

Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

Waiver

Point Bound's failure to enforce any provision of these Terms in a particular instance does not waive its right to enforce that provision in the future.

Entire Agreement

These Terms, together with the Privacy Policy and Refund and Cancellation Policy, constitute the entire agreement between you and Point Bound regarding the Site and Services and supersede all prior agreements or understandings on those subjects.

Assignment

You may not assign your rights or obligations under these Terms without Point Bound's prior written consent. Point Bound may assign its rights and obligations without restriction. This includes transferring the business to a successor entity owned by Kyle Burrows. Any request accepted before such a transfer continues under the same terms, with the successor entity in place of Point Bound.

Changes to These Terms

Point Bound may update these Terms from time to time. When we do, we will post the revised Terms on this page with an updated "Last updated" date. Your continued use of the Site or Services after any change constitutes your acceptance of the updated Terms.

18. Contact

Questions about these Terms may be directed to:
Point Bound
Pointbound.kyle@gmail.com